FAQ
Frequently Asked Questions
Find answers to common questions about using the Flexes platform.
For Job Seekers
How do I create an account?
Click the 'Register' button at the top of the page, fill in your details, select 'Candidate' as your role, and verify your email address. You can then complete your profile and start applying for jobs.
How do I apply for a job?
Browse our job listings, click on a job that interests you, review the details, and click 'Apply Now'. You may need to upload your resume and provide a cover letter depending on the employer's requirements.
Can I set up job alerts?
Yes! Navigate to your candidate dashboard and set up job alerts based on keywords, location, job type, and salary range. You'll receive notifications when matching jobs are posted.
How do I upload my resume?
Go to your candidate dashboard, click on 'CV Manager', and upload your resume in PDF, DOC, or DOCX format. You can manage multiple resume versions.
For Employers
How do I post a job?
Register as an employer, complete your company profile, then navigate to 'Post a Job'. Fill in the job details including title, description, requirements, salary range, and location. The listing will be reviewed before going live.
What subscription packages are available?
We offer Starter, Professional, Business, and Enterprise packages with varying job posting limits, featured listing options, and recruitment tools. Visit our Pricing page for full details.
How do I manage applicants?
Access your employer dashboard to view all applicants for each job posting. You can filter, shortlist, schedule interviews, and communicate directly with candidates through our messaging system.
Can I feature my job listing?
Yes, featured listings appear at the top of search results and on the homepage. This feature is included in Professional packages and above, or can be purchased separately.
Payments & Billing
Why won't my payment go through?
Payment issues can occur due to insufficient funds, expired cards, or bank restrictions. Please verify your card details, try a different payment method, or contact your bank. If the issue persists, reach out to our support team.
How do I get a refund?
Refund requests can be submitted within 14 days of purchase if no job listings have been posted. Contact our support team with your invoice number and reason for the refund request.
How do I redeem a coupon?
Enter your coupon code during checkout in the 'Promo Code' field. The discount will be applied automatically if the code is valid and hasn't expired.
Can I cancel my subscription?
Yes, you can cancel your subscription anytime from your employer dashboard under 'Packages'. Your plan will remain active until the end of the current billing period.
Account & Settings
How do I change my account name?
Go to your dashboard, navigate to 'My Profile' or 'Settings', and update your display name. For employer accounts, you can update your company name in the 'Company Profile' section.
How can I unsubscribe from email notifications?
Visit your dashboard, go to 'Settings', and toggle off the email notifications you no longer wish to receive. You can also set your preferred notification frequency.
How do I delete my account?
Go to Settings > Account, scroll to 'Delete Account', enter your password and type 'DELETE' to confirm. Your data will be retained for 30 days before permanent deletion.
I forgot my password. What should I do?
Click 'Forgot Password' on the login page, enter your registered email, and we'll send you a password reset link. The link expires after 1 hour for security.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help.
Contact Support